The service at the hotel was

disappointing during our stay. The room was decent, but the dining experience was marred by an incident with hair in the food. The situation was handled poorly by the staff, which left a negative impression overall.

Can't recommend highly enough for a passing visit

Wonderful hotel, charming staff, great breakfast buffet including very good coffee to start your day right in a cozy atmosphere with a lovely courtyard view. Their transport shuttle made it so convenient to reach the airport.

Everything met my expectations.

Amazing staff and location, but the room was a bit cramped.

During my stay at Los Portales, I enjoyed the friendly staff, perfect location near the Inca Rail office, and a clean room. A bit noisy because of the street, but I appreciated the flexibility with my late checkout after my Machu Picchu trip.

I truly appreciated the hotel's charming décor and cozy atmosphere. The easy accessibility to the elevator and the comfortable seating areas made it perfect for seniors like myself. The staff were accommodating and welcoming throughout my stay.

Could use more comfortable seating in common areas.

We enjoyed a great location close to the center, making it easy for our family with a little baby to explore Cusco. The staff were attentive and helped us with any requests we had, including heating up baby food. Our room offered a lovely view of a parade!

In my wife’s opinion, larger rooms would be better for families.

We had a wonderful stay at Lp Los Portales Hotel Cusco! The location was perfect, just a short walk to the main square. Our room was spacious and beautifully decorated, providing a cozy atmosphere after our adventures. The breakfast buffet was a delightful start to our day, offering a variety of tasty options.

Limited parking options.

Had a lovely stay here! The jacuzzi and sun terrace were perfect for unwinding after a day of exploring. Just a heads up, the windows let in some street noise, but it didn't ruin my experience. 😊

This hotel suits me perfectly with great amenities like 24-hour reception, free wi-fi, and a cozy restaurant. On my first stay, the staff helped me with local food delivery, which I still remember fondly. They're always friendly and attentive, making my stays memorable.

Wonderful stay with friendly staff!

Our stay was delightful. The staff, especially Brenda, went above and beyond to ensure we had everything we needed. The food was delicious, particularly the breakfast that fueled our adventures each day. I highly recommend checking out the local offerings nearby to enhance your experience.

Location shines with a quick stroll to the main square, perfect for exploring. The hotel maintains a cozy atmosphere with a few charming touches in decor that create a homey feel.

The room felt claustrophobic and dim, resembling a cave rather than a welcoming space. Limited airflow made for stuffy nights, compounded by unpleasant kitchen odors during morning hours. Additionally, some rooms overlook an enclosed courtyard, leading to disruptions from nearby conversations and a lack of privacy. If you value comfort and a tranquil environment, make sure to book a larger, external room to avoid these issues.

perfect spot for exploring cusco's iconic landmarks and parks

i had a great time exploring all the nearby attractions, especially the incredible koricancha temple just a few steps away, and the plaza de armas is also a short stroll of around 10 minutes, making it really easy to soak in the local culture and sights during my stay.

my stay at los portales was fantastic! the staff was so welcoming, greeting us with tea. the location is great—just across the street from the beautiful koricancha temple! i also loved the simple breakfast available for our early hikes.

i do recommend.